Complaints Process
We put our customers at the heart of everything we do – and that means listening to you to constantly improve our
service and product offerings. If you’re dissatisfied in any way, we would like to hear about it.
Personal Details
Email us
You may also submit your complaint in writing and email it to us. If you are unable to send it in writing, you’re
welcome to call us with the information.
- Policy number and/or claim number
- First name
- Last name
- Contact number
- Email address
- Details about your complaint, including all important facts
- Copies of all relevant documentation (previous correspondence, letters, quotations, proof of any losses
incurred etc.)
- Your preferred solution
ForSure Internal Resolution
The process
- Once your feedback or complaint has been received, it will be allocated to one of our Client Care
Consultants.
- A letter of acknowledgement confirming receipt will be sent to you within two business days.
- The Client Care Consultant will investigate and liaise with the necessary departments to resolve your
complaint.
- You will be notified of the outcome in writing within 7 business days.
The Ombudsman for Short Term insurance
- Share call: 0860 726 890
- Fax: 011 726 5501
- P O Box 32334
- Braamfontein
- 2017